How do you keep from making the same mistake twice?
May 31, 2018

“If you need anything,” the nurse attending my (very routine) outpatient procedure said, “just use this call button.” I was forty-five minutes away from the proceedings, and after about thirty minutes I did need something. It was trivial and important.

telephone receiverSo I pushed the call button. I waited about a minute. I pushed it again. This time I waited two minutes. I pushed it twice, and waited two more minutes. Then I gave up. What I needed could wait. But I was mighty curious about the supposed “call” in “call button.”

When the gal reappeared I told her what had happened. She laughed when she realized the apparatus wasn’t plugged in. She plugged it in. And that was it. She went about her (I mean, our) business.

“What if this had been an actual emergency?” I kept wondering. For as nice as the woman was she didn’t seem the least bit concerned. I have no way of knowing, of course. But had it been me I would’ve apologized, I would’ve guessed why it happened, and I would’ve explained how I planned to keep it from happening again. I wouldn’t have given anyone the impression I was as unplugged as that button!

Isn’t that what we most want when things don’t go well? Something along the lines of, “Oh, no.” And, “Sorry.” And, “Let me fix that.” It can be life or death.


photo courtesy of Katie Anderson