Why do you need what you need?
April 24, 2018

Sometimes, depending on the item and especially the store, you might need to show more than a receipt to make a return.

That’s because some businesses have more of a problem with fraudulent returns than others.

How can a sales clerk make a request for more information less annoying? By explaining what I just told you.

“I need you to do this” is one thing. “I need you to do this because (insert good reason here),” wrapped in a smile, maybe a bit of a shrug to acknowledge you do hate to ask, will likely inspire only empathy right back.

Advice for the sales floor, advice for life.